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Getting Started
APPOINTMENTS
Can I meet you before we get started?
Yes—we gladly offer a complimentary 15‑minute phone consultation to discuss our therapeutic approach and determine whether we’re a good fit for your needs. This brief session lets you ask any questions and ensures you feel comfortable moving forward with our care. Complete our contact form here to schedule your consultation.
What should I expect in my first appointment?
In our first meeting we will conduct a comprehensive intake interview to assess whether our offerings align with your therapeutic goals and draft an initial treatment plan.
What geographic areas do you serve?
Please be aware your provider must be licensed in the state where you are located at the time of your telehealth visit.
Dr. Stacy Kratz is licensed in the following locations: Arizona, California, Florida, Illinois, Michigan, Missouri, Oregon, Texas, Washington.
Dr. Amber Ford is licensed in the following locations: California, Colorado, District of Columbia, Florida, Idaho, Illinois, Massachusetts, New Jersey, Oregon, Rhode Island, Texas, Utah, Washington.
How do I book an appointment?
Please contact us at info@modernmindinstitute.com or review our availability here.
What is your cancellation policy?
We request 48 hours advance notice to cancel or reschedule an appointment.
Do you offer in-person appointments?
No—we don’t schedule in‑person visits. All appointments are conducted as face‑to‑face virtual sessions via secure telehealth.
Can I choose my therapist/consultant?
Yes—you can select the therapist or consultant whose expertise, style, and background best fit your needs, and we’ll match you accordingly.
Please be sure to select a provider who is licensed in the state where you are located.
Do you offer emergency or urgent appointments?
Telehealth therapists focus on scheduled, planned sessions that allow time for thorough assessment, rapport‑building, and evidence‑based treatment. Urgent or emergency situations require immediate, in‑person medical or crisis intervention that cannot be safely delivered through virtual appointments. Therefore, we refer anyone needing urgent care to local emergency services or a crisis hotline.
PAYMENT
How much do sessions cost?
Our fees for therapy services are as follows:
- Provider Consultation: Complimentary (15 minutes)
- Intake: $285 (75 minutes)
- Follow-Up: $250 (55 minutes)
Please contact us here for information about our clinical supervision, clinical education, and professional consultation fees.
Can I use my insurance?
We do not bill insurance companies directly; however, we are able and willing to provide you with superbill documentation that may be submitted to your health insurance company for allowed reimbursement according to your insurance plan. Click here to learn more about how super bills work.
Can I use my FSA or HSA?
Flexible spending accounts (FSA) and health savings accounts (HSA) are unique, tax-advantaged accounts that can be used to pay for healthcare expenses, and certain out-of-pocket costs. You may be able to use these accounts for session fees. We recommend contacting your employer or account provider(s) to verify whether you may utilize these benefits at Modern Mind Institute.
What payment methods do you accept?
We accept VISA, MasterCard, or HSA/FSA debit/credit card payments through our secure portal.